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Frequently Asked Questions

Product Designs & Colors

Will I receive the exact design and color shown in the product images?

Product images are provided for illustration purposes only. As we offer a wide range of colors and design themes for books, notebooks, journals, spiral pads, and related products, the actual design or color delivered may vary from the images displayed on the website.

If you require a specific design or color, please mention your preference in the ordernotes during checkout.

Can I request a specific design or color before placing my order?

Yes. If you would like to confirm the availability of a specific design or color before placing your order, you may contact us via WhatsApp, Facebook, Instagram DM with an image or reference of your preferred design.

Our team will assist you with the order process. While we always do our best to accommodate specific requests, availability may vary depending on stock.

How will I know when new designs or color themes are launched?

New product designs and color themes are regularly announced on our official social media pages (Facebook, Instagram, TikTok & X). Follow us to stay updated on our latest releases and offers.


Customized Orders

Do you offer customized books, pens, or branded stationery?

Yes, we undertake customized orders for bulk quantities.

Minimum order quantities are as follows:

• Books - 5,000 units

• Pens - 2,000 units

• Notepads & Spiral Pads - 100 units

Please contact our team on 076 837 5126 for more information and quotations.

Do you offer customized calendars, journals, diaries, notepads, and spiral pads?

Yes, we undertake customized orders for bulk quantities.
Minimum order quantities are as follows:
• Calendars - 2,000 units
• Journals / Diaries - 100 units
Please contact our team on 076 837 5126 for more information and quotations.

How long does it take to process a customized order?

Customized order timelines vary depending on the product type, quantity, and design specifications. However, the average processing and delivery period is approximately 14 working days. For more information, please contact our team on 076 837 5126.


Ordering & Payments

How do I place an order?

Simply browse our products, select the items you wish to purchase, and proceed to checkout by following the on-screen instructions.

What payment methods do you accept?

We accept multiple payment options including:
• Credit & Debit Cards
• Cash on Delivery (COD)
• Bank Transfers
• Digital Wallets & E-Wallets
• Coupons & E-Vouchers

Is your website secure for online transactions?

Yes. Our website uses secure payment gateways and industry-standard security measures to ensure all online transactions are safe and protected. Your personal and payment information is handled with strict confidentiality and is never compromised.

We are committed to providing a secure and reliable online shopping experience for
all our customers.


Delivery Information

How long does delivery take?

Orders are typically delivered within 7 working days. However, delivery timelines may vary depending on your location, order volume, or unforeseen external circumstances.

We always strive to deliver your order as quickly as possible.

How can I track my order?

You can track your order status by clicking on the “Track My Order” option available at the top-right corner on our homepage.

Can I change or cancel my order?

Yes. Orders may be changed or cancelled before dispatch.
Please contact us on 077 799 4455 and provide your order number for assistance.

What are your delivery charges?

Rs. 0 – Rs. 2,500 : Rs. 299
Rs. 2,501 – Rs. 3,500 : Rs. 399
Rs. 3,501 – Rs. 4,999 : Rs. 499
Above Rs. 5,000 : FREE


Returns, Replacements & Refunds

Under what conditions can I return a product?

Products may only be returned if a manufacturing defect or damage is identified  upon receipt of the item.
Please note that returns due to a change of mind will not be accepted.
However, if a manufacturing defect is confirmed, we will:
• Replace the product
• Reimburse the courier charges incurred for returning the item
You may return the product to us via a courier service. Please note that the return courier charges must initially be paid by the sender.

How can I get a refund for damaged products or delayed order?

Refunds or replacements may be provided for products that arrive damaged, subject to inspection (via photo/video) and approval. However, refunds are not applicable for delays in delivery once the order has been dispatched.                                                                                                                    
Please contact us on 077 799 4455 via call, WhatsApp, Messenger, or Instagram DM to formally lodge your request / complaint.

Is there a time limit for returning a product?

Yes. Any issue related to a manufacturing defect must be reported within 3 days of receiving the order.

Please contact us on 077 799 4455 via call, WhatsApp, Messenger, or Instagram DM to formally lodge your complaint before returning the product.


Product Availability

I cannot find the product I am looking for. What should I do?

Please check the spelling of your search keywords or use the search bar available on our website.

If you are still unable to locate the product, feel free to contact us contact us on 077799 4455 via call, WhatsApp, Messenger, or Instagram DM and our team will be happy to assist you.

Can I order a product that is related to your product range but not listed on the website?

Currently, orders can only be placed for products listed on our website.

I ordered a product previously, but it is no longer available on the website.

This may happen for one of the following reasons:
• The product is temporarily out of stock
• The product has been discontinued 

Island wide Delivery

Guaranteed Delivery

Secure Payment

100% secure payment

Cash on Delivery

Pay when you get the order

Call for Help

Our hotline +94 77 799 4455

Gift Service

Support gift service

Purchase Book List

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Welcome to ProMate, if you need help simply reply to this message, we are online and ready to help.😃
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